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   Over Surgery & Pharmacy       

         1 Drings Close, Over, Cambridge, CB24 5NZ

         Phone: 01954 231550   |   Fax: 01954 231573

         Full Contact Details

September News

Wednesday afternoon opening

 

From the 1st October the surgery will remain open on Wednesday afternoons and will no longer be covered by Willingham Surgery.

 

We are also applying to NHS England to change the pharmacy hours so that they can also remain open until 6pm on a Wednesday, but this still has to be confirmed and requires a three month notice period.

 

Thinking of giving up smoking

 

Please make an appointment with our practice nurse, Carole, if you would like to give up smoking, she will be happy to discuss various options to support you.

 

Over Surgery are also signed up to iQUIT which is a study supporting those who would like to give up smoking, which involves encouragement through text messaging.

 

Patient comment:

 

“Until I gave up smoking I didn’t realise how badly it affected my asthma.  I had not realised how much money I was spending on prescriptions for my inhalers, as well as the cost of the cigarettes.  I feel so much better”.  JC

 

Flu Vaccines

 

Flu vaccines are now available, please contact the surgery to make an appointment.

 

‘Know your heart beat’

We are holding our next patient educational session on:

 

Tuesday 21st November 2017

12.30 – 2pm

 

This will be of particular interest to patients who have atrial fibrillation (AF), or other heart rythym problem but it is open to anyone who is interested and would like to come.

 

Nick Mills, Cardiac Specialist nurse from Addenbrookes will be talking about common heart arrhythmias and addressing atrial fibrillation.  Nigel Cole from the British Heart Foundation will also be supporting with booklets and information.

 

Dr Gillard – in memory

 

The Over Patient Group would like to set up a fund in order to purchase a piece of equipment for the surgery in memory of Dr Gillard.

 

A donation box will be on reception if you would like to make a contribution towards this. 

 

 

August news

Doctors update

 

Following the very sad and unexpected death of Dr Susan Gillard we would like to thank everyone for the kind sentiments, cards and flowers received and for their understanding during a very difficult time.

 

On a happier note we would like to wish Dr Judy Davis a well deserved retirement, however…… she will be remaining as a partner at the surgery and after taking one month off she will return to cover doctors’ annual leave, so we will still be seeing her!

 

We are also delighted to announce that Dr Alexandra Davidson has joined us and will be working 2 days a week.

 

Premises

 

As you may have seen we are working on pruning back the hedges, trees and bushes around the surgery, further work will be continuing.  We will be replacing the tree that was removed on the pavement boundary with some hedging to fill in the gap!

 

Over the next few months the GP consulting rooms are being re-decorated and will have new flooring laid, so please bear with us if there are any small disruptions whilst this work is being completed.

 

FLU season …… this is nearly upon us again! 

 

Flu vaccinations will be available from the end of September, if you are unsure whether you are eligible please ask.

 

If you are not eligible to receive this on the NHS then you can receive this at the pharmacy for a small cost of £10.

 

Children – This year we will be vaccinating the children aged 2-3 years with the Fluenz nasal vaccine.  If your child is older this will routinely be carried out at school.

 

Shingles

 

All patients eligible to receive a shingles vaccination will be contacted and invited

 

Vaccine shortages – Hepatitis A and Hepatitis B

 

Please be aware that there is currently a national shortage of both Hepatitis A and Hepatitis B vaccinations which may continue until early 2018.  The vaccine will be given to individuals who are assessed as being at the highest and most immediate risk and will affect the new programme being introduced for babies to receive Hep B. You may be offered an alternative vaccination.

July 2017 News

 

 

  

Over Surgery News

 

PLEASE DON’T FORGET TO ALLOW 48 HRS TO COLLECT YOUR REPEAT PRESCRIPTIONS BEFORE GOING ON YOUR HOLIDAY!

 

  

 

Looking after yourself and those at risk in hot weather

 

The heat can affect anyone, but some people run a greater risk of serious harm, these include the following:

 

  • older people, especially those over 75
  • babies and young children
  • people with a serious chronic condition, particularly dementia, heart, breathing or mobility problems
  • people with serious mental health problems
  • people on certain medications, including those that affect sweating and temperature control (for example, diuretics, antihistamines, beta-blockers and antipsychotics
  • people who are already ill and dehydrated (for example, from gastroenteritis)

 

What can I do?

 

ü  look out for neighbours, family or friends who may be isolated and unable to care for themselves; make sure they are able to keep cool during a heatwave

 

ü  make sure medicines are stored below 25°C or in the fridge (read the storage instructions on the packaging)

 

ü  have plenty of cold drinks, and avoid excess alcohol, caffeine, or drinks high in sugar. If drinking fruit juice, dilute it with water

 

ü  if you’re not urinating frequently or your urine is dark, it's a sign that you're becoming dehydrated and need to drink more

 

ü  eat cold foods, particularly salads and fruit with a high water content

 

ü  wear suitable head wear, such as a wide-brimmed hat, to reduce exposure to the face, eyes, head and neck

 

ü  apply sunblock, or broad-spectrum sunscreens, with high sun protection factor (SPF) of at least SPF 15 with UVA protection regularly to exposed skin

 

ü  avoid extreme physical exertion. If you can’t avoid strenuous outdoor activity, such as sport, DIY or gardening, keep it for cooler parts of the day – for example, in the early morning or evening

 

ü  children should not take part in vigorous physical activity on very hot days, such as when temperatures are above 30°C

 

ü  ensure that babies, children or older people are not left alone in stationary cars or other closed spaces

 

ü  look out for children in prams or pushchairs in hot weather; keep them in the shade, remove excess clothing, ensure there is adequate air flow, and check regularly to ensure they are not overheated

 

Take Control of your Diabetes

 

We are delighted to report that we received an excellent turn out for

the diabetes educational session which was held on the 6th June.

 

April 2017 News

New staff

We are delighted to welcome Shahed as our second pharmacist, he will be working

with Eva our Superintendent Pharmacist and also two new dispensing assistants, Alex and Virginia to the pharmacy team.

 

We would also like to introduce Amber to the reception team.

 

We are now fully staffed..!

Pharmacy

 

    We are looking to introduce some new products lines, if there is anything you would like to see in the shop please let one of the team know. 

 

We will be stocking seasonal items including hay fever medications

and some travel products.

Take Control of your Diabetes

6th June, 1pm

    Dr Gillard and Elaine Dockrill , practice nurse, are holding a lunchtime diabetes  

educational session which will include a talk from Inge, specialist diabetes nurse on

getting the best from your medication.  Elaine will be bringing soup and GI bread samples. This is open to all patients to attend.  

 

CQC Report

     We are pleased to advise that the CQC inspection report has now been published,

the full report can be found on our website www.oversurgery.nhs.uk.  The surgery was rated as good in all areas.

 

 

REMINDER

 

If you require medical advice when the surgery is closed, from 6pm weekdays and at the weekends, please contact the ‘out of hours’ service by dialling

 ‘111’.

 

On Wednesday between 1 – 6pm you need to call Willingham Surgery on 01954 260230

 

February 2017 News

Patient Meet and Greet

 

We held a patient ‘meet and greet’ meeting on Monday 23rd January at the surgery and were delighted by the attendance.

 

The GPs, nurses, practice manager and pharmacist all introduced themselves and said a bit about their role and background.  This was followed by an open question and answer session.

 

Everyone agreed that they would like to continue with further meetings and to also incorporate speakers on different health topics. 

 

We are looking at holding the next meeting in April with a diabetic specialist nurse as the speaker – please watch out for news of this!

 

Public Consultations

 

There are currently two public consultations running:

 

  • The future model for an integrated ‘out of hours’ base at Cambridge University Hospital :

 

This can be found as a paper copy in the surgery or you can complete it online at http://www.cambridgeshireandpeterboroughccg.nhs.uk 

(closing date 6th March)

 

  • Cambridgeshire pharmaceutical needs assessment 2017:

 

This is looking at whether there are enough providers of pharmaceutical services in Cambridgeshire, this is only available as a paper copy in the surgery

(closing date 30th April)

 

 

REMINDER

 

If you require medical advice when the surgery is closed please contact the out of hours service by dialling

 ‘111’

 

Jan 2017 News

Asthma

 

Asthma.org.uk describes asthma as “a long term condition that affects your airways – the tubes that carry air in and out of your lungs. You could say that someone with asthma has ‘sensitive airways which are inflamed and ready to react when they come into contact with something they don’t like.”

 

Asthma symptoms can include:

Shortness of breath

Tightness of chest

Wheezing

Coughing, especially at night.

 

Asthma tends to run in Families, especially when there is a history of allergies and/or smoking.

 

If you have any of these symptoms, or think you may have asthma, you should see your GP.

 

If you are diagnosed with asthma, you should see your Asthma Specialist at least once a year for a review.

 

The National Report on Asthma Deaths highlights that 58% of people who died  between February 2012 and January 2013 were being treated for either mild or moderate asthma. So it is really important to understand that asthma is serious, even if you only have mild asthma. There are many factors that can increase your risk of having an asthma attack.

 

One quick thing that you can do is take the Triple A: Avoid Asthma Attacks online test. It asks you a few questions, such as how many times you take your inhalers, and then it gives you a result to show whether you may be at an increased risk of having an asthma attack. The most important thing about the test is that it gives you some great advice about how you can reduce your risk of a future attack. Take the test at www.asthma.org.uk/triple-a.

 

You can also take the Asthma Control Test, which looks at how well your asthma is being controlled. You can download the test at www.asthmacontroltest.com.

 

Talk to your GP or asthma nurse about the results of this test at your next appointment.

 

Thanks and best wishes

 

We would like to take this opportunity to thank everyone for the kind gifts given to the surgery this Christmas…..

 

It is pleasing to know that the GP’s, nurses, and all the staff are appreciated! 

 

We are sorry that we will be unable to write to you all individually this year.

 

We would also like to wish all of our patients

 a happy and healthy 2017!

 

December News

December News

CQC Inspection

 

The surgery had a routine inspection by the Care Quality Commission on Thursday 24th November.  The summary feedback received from the team at the end of the day found no areas of concern and felt that the practice was well led, caring, effective and responsible in all aspects. A full report will be published in the surgery and on the website for you to view once it is received.

 

Thank you to the members of the patient group and patients’ that spoke to the inspection team on the day and to everyone that provided feedback on the comment cards.

 

We would also like to congratulate and thank all of our staff on their continuing hard work and for providing the excellent service that our patients receive.

 

Carole’s Walks

 

Do you want to improve your general health, fitness and meet people?

Come and join Carole for a half an hour walk.

 

  The walk starts at the surgery and takes place around the village on:

 

Monday’s      12.30pm

Thursday’s      1.30pm

 Friday’s          1.30pm

 

Everybody is welcome 

 

Dr Kate Lowery

 

We are delighted that Dr Kate Lowery will be returning from maternity leave at the beginning of January to complete her GP training.  She will be then be joining us as a regular GP.

 

Meet and Greet

23rd January 2017, at 1pm

 

We are aware that there have been quite a few changes within the

surgery during the past year and so would like to invite our patients to an informal ‘meet and greet’ session at the surgery. Posters will be displayed in the surgery.

 

The doctors, practice manager and pharmacist will be available to speak with you and answer any questions regarding the surgery. 

 

Please note that they will not be able to discuss any medical issues at this meeting.

 

We look forward to seeing you!

 

 

 

We would like to wish you all a very merry Christmas

and a happy and healthy 2017!

 

 

 

Carole's Walks

 

Carole’s Walks

Do you want to improve your general health, fitness and meet people?

 

Come and join me for a half an hour walk. We will be starting at the surgery and walking around the village every:

 

 Monday      12.30pm

 Thursday      1.30pm

 Friday          1.30pm

 

First walk is on Monday7th November

 

Everybody is welcome!

 

 

Walks are undertaken at your own risk, a liability form will need to be completed

November News

Pharmacy Update

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Eva and her team having been listening to your comments and reviewing your feedback.ÂÂ

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You said, we didâ.!Â

  • Reviewed and improved processes
  • Implemented official order forms to order medications when you havenât got your repeat slip
  • Record what you have ordered each month by the repeat ordering service to ensure you receive the medications that you require
  • Have weekly staff meetings to discuss what went well and what didnât!
  • Employed two more members of staff, and Liz (trainee dispenser) starting on 14th November Christina (dispenser) starting on 21st November
  • Produced the poster below to help patients understand the process that their repeat prescription takes.
  • 

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WHY DOES MY PRESCRIPTION TAKE 48 HOURS TO PRODUCE?

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  • You hand your repeat slip into the pharmacy
  • If you have ordered medication which is on your repeat slip then the prescription is issued by the pharmacy team
  • The prescription is then sent to the doctor to sign, either in paper format, or electronically. This is done at the end of morning and evening surgeries.
  • The signed prescription is received back into pharmacy and your medication is then ordered and processed
  • The medication then has to be checked for accuracy and assessed clinically by the technician or pharmacist
  • Your medication is then ready for collection

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DID YOU KNOW THAT THE OVER PHARMACY DISPENSED

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7,898

ÂITEMS LAST MONTH

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If your medication is not on repeat then the doctor has to be sent a message with your request before the above process can take place, this can extend the process to 72 hours.

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October News

Pharmacy update

 

Carolyn has left Over Pharmacy after working here for 22 years, we are sad to see her go but wish her well for the future.

 

Eva Burditt remains the Superintendent Pharmacist and we will be looking to employ another pharmacist to assist her to replace Carolyn. 

 

Your pharmacy team

 

Eva Burditt  -  Superintendent Pharmacist

Kirsty Moore – Technician

Magda Masiulaniec – Dispenser

Makia Mohammad – Dispenser

Elaine Cavaliero – Dispenser

Trish Jenner -  Dispenser

 

Current vacancies :

 

Technician/Dispenser – one position 31 hours

Technician/Dispenser – one position 32 hours

 

Job shares considered

 

Reminders….. 

 

The pharmacy can provide flu vaccinations to those who are not eligible to receive an NHS vaccine at a cost of £9.00, please ask at the counter.

 

Don’t forget to book your annual medication review, ask at the pharmacy counter!

 

Smoking Cessation

 

If you would like to give up smoking please make an appointment with Carole, practice nurse, who will be happy to offer you smoking cessation and support.

 

The surgery is also taking part in the IQuit Study, which offers text messaging support to patients who would like to give up smoking.  You will be asked if you would like to take part in this study when you book an appointment to see Carole, but this is not obligatory.

 

 

Flu Season!

 

If you have asthma, COPD, diabetes, heart disease or pregnant then you are more at risk of severe respiratory infection so it is important that you receive a flu vaccination.   Please make an appointment as soon as possible with reception.

 

Donation

We would like to say a big ‘thank you’ to Over Carnival who have kindly donated £250 to the surgery equipment fund

August News

Welcome!

 

We would like to welcome Sue Auger who has joined the practice as Reception Manager/Secretary.  Sue has previous experience working in a GP surgery covering all aspects of reception and secretarial work; she is also a qualified dispenser so you may find her in the pharmacy helping out!!

 

MENINGITIS ACWY vaccination

Since April 2016 current school year 13 students (DOB 1/9/97 – 31/8/98)

are eligible to receive the MenACWY vaccination –

 

Please make an appointment at the surgery if you have not already had this.

 

Students – Are you going to university for the first time?

 

If you are entering university for the first time and have not previously

had a meningitis ACWY vaccination you will be eligible to receive this up

until the age of 25.

 

Please contact the surgery to make an appointment

CLOSURE AFTERNOON

 

The surgery will be closed

from 1pm on Thursday

15th September 2016

for training.

We will re-open on Friday 16th September at 8am.

 

If you require urgent medical assistance during this time, which cannot wait until the surgery re-opens, please contact the Out of hours service by calling

‘111’

 

Please note that the pharmacy will remain open.

July News

Reception Refurbishment

We are delighted that the reception refurbishment has been completed, with the minor exception of re-instating the glass partition which will be completed shortly.

 

We have also introduced two new chairs to the waiting area, one of which has been made higher to assist people who find it more difficult to get up from a lower seat.

 

We hope you like the ‘new look’ reception!!!

Partnerships

 

We are delighted to announce that Dr Richard Maddison and Dr Craig Needs are now officially GP partners at Over Surgery, they are joining Dr Judy Davis and Dr Susan Gillard.

Ordering repeat prescriptions

Please note that you will not be able to order your repeat medication on the phone, or by leaving a message on the answerphone, after the  31st July 2016.

 

However…..  to make ordering repeat medication easier for our patients we have introduced a repeat ordering system. 

 

  • You can order your medication for the following month at the same time as collecting this months. 
  • Your medication will then automatically be ready for you to collect a month later.
  • Please ask for this service in the pharmacy when you collect your next medications.

 

Ordering in time…..

We would also like to remind you that you need to allow 2 ‘working’ days from ordering your medication to collecting it.

 

The repeat ordering system mentioned above can also help with this if you are ordering regular repeat medications.

Prescribing News

Information issued by the Chief Pharmacist, CCG

Owing to the pressures within the NHS, the CCG is facing a potential financial pressure in its budget for 2016-17.

 

The CCG ran a public consultation from 22 March to 24 May 2016 asking local residents to give their opinions on three areas. The proposals and the feedback from the consultation were considered by our CCG’s Governing Body at their meeting on 5 July.

 

One area that has been identified by the CCG is the Minor Ailments scheme. The Governing Body members agreed to end the minor ailment schemes in Cambridgeshire and in Peterborough. This change will bring us in to line with neighbouring CCGs’ policies.

 

The range of medicines that the Minor Ailment Scheme currently provides are commonly found in home medicine cabinets or are easily available to buy at a low cost in pharmacies or where appropriate non-pharmacy outlets.

 

Whilst is is accepted that this change may be unwelcome for some patients, such changes will allow the CCG to maintain its investment in higher priority areas without inadvertently impacting on a patient’s health.

 

Should any patients be concerned they can contact the CCG’s patient experience team by telephone on 0800 279 2535 or by email:  capccg.pet@nhs.net

Travel Health News

Last Minute Bargain Holidays…….think about vaccinations!

To protect you on your holiday we can offer you vaccinations but please be aware that some of these need a 4 week course and for others you may need to book appointments at the travel clinic.

 

Please be safe, and give us at least 6 weeks notice of your intention to travel.

CLOSURE AFTERNOON

 

The surgery will be closed

from 1pm on the

21st July 2016

for training.

 

We will re-open on Friday 22nd July at 8am.

June news

Dr Susan Gillard

 

As some of you may already know Dr Gillard has recently undergone hip surgery and will be returning in August.  We are sure you would like to join us in wishing her best wishes for a speedy recovery.

 

During her absence we have made every effort to cover her appointments with locum GP’s to minimise any impact on the patients and surgery.

Donations

We would like to take this opportunity of thanking everyone that has kindly given donations to the surgery and also for the donations through the book fund.  We are delighted to announce that these donations have totalled £1,125 to date and we are now able to use this towards the refurbishment of the reception area, which is long overdue.  The refurbishment will take place on Wednesday 29th June.

 

 

A little insight, we thought our patients might be

 interested in this…….

 

A recent article published in the British Medical Association News(14.5.16) reads as follows:

 

General Practice faces spiralling crisis, study shows

General practice needs more investment, practical support to improve ways of working and a better understanding of what is driving increase demand – or the service could collapse

 

Research from the King’s Fund exposes the spiralling crisis in primary care with the number of consultations having increased by 15% over the past 5 years.  The size of the workforce has not met the increased demand, rising by just 5% in the same period, with doctors retiring earlier and in greater numbers and just 1 in 10 GP trainees seeing themselves working full time in primary care five years from now.

 

BMA GPs committee chair Chaand Nagpaul said the study showed that investment was needed urgently.  He added: ‘This well researched report provides tangible evidence of the scale of the increase in GP workload, which has totally outstripped GP services’ capacity to deliver effective patient care’

 

Although this offers some understanding of the pressures within the NHS we do however feel that within the current climate Over Surgery continues to provide an excellent service which does deliver effective care to their patients.

CLOSURE AFTERNOON

 

The surgery will be closed

from 1pm on the

21st July 2016

for training.

We will re-open on Friday 22nd July at 8am.

If you require urgent medical assistance during this time, which cannot wait until the surgery re-opens, please contact the Out of hours service by calling

111

 

Please note that the pharmacy will remain open.

 

 

 

Over Surgery and Pharmacy News

May News

Travel Vaccinations

Its that time of year again…..! 

 

Do think about your travel vaccinations and give us at least 6 weeks’ notice prior to going.  You will need to complete a form in the surgery or on-line, which the nurse will then review and we will contact you to advise what is required.

Appointments

We have recently had a meeting with the Practice Patient Group, as a result of which we have reviewed the appointment availability over the past 2 years. 

  • we have found that there is still the same number of doctors’ appointments available
  • demand seems to have increased
  • therefore, we have looked at the way that appointments are booked
  • we now offer more pre-bookable appointments by phone or on-line
  • appointments are available for patients that need to be seen urgently on the day.
  • patients requiring emergency treatment will always be seen
  • we offer routine and urgent telephone appointments which many patients are finding useful as there are issues that can be dealt with without the need to attend the surgery. 

Medication reviews

It is important that you attend your annual medication review with the pharmacist or GP, as indicated on the label on the bag when you collect your medications.

This is to ensure that you are on the correct medications and that they are being prescribed safely.

March News

New Appointment-

Receptionist


We are delighted to welcome Emily Macdonald who joined the reception team on 15th February. Emily has come to us through an apprenticeship scheme and will also be working towards her NVQ level 2 in Business and Management skills.


Telephone system


Please note that our telephone system has been updated and will now advise you how many calls are before you in the queue.

You should only press '1' if you have an emergency, you should press '2' for all other calls

 

Research


Our surgery take part in research studies which help with the development of new treatments. You may receive an invitation to participate in a study and we are most grateful for any patients that are willing to help in this way

 

Meningitis B vaccine


You may have heard on the news about the meningitis B vaccine which is being offered to all babies born since May 2015. We were advised initially that this would be available privately for older children but unfortunately the manufacturers are not able to provide enough vaccines, so currently we are unable to offer this unless your child is within the cohort.

January News

2016

 

Welcome to 2016 we would like to wish you a very happy and 'healthy' new year!

 

Thank you


The doctors and staff would all like to say thank you to everyone that kindly gave the surgery a gift at Christmas, we can safely say that all the chocolates and biscuits were very much enjoyed!

 

New Appointment-

Superintendent Pharmacist


We are delighted to welcome Eva Burditt who joined the pharmacy team on 18th January as the Superintendent Pharmacist.


Over the next few months she will be working with the pharmacy team, looking at introducing new systems and offering more services.


Suggestions/Feedback


We have introduced a 'suggestion box' in the waiting room and would be pleased to receive any constructive suggestions, or feedback, that can considered in order to help the surgery improve their service.

January News

2016

 

Welcome to 2016 we would like to wish you a very happy and 'healthy' new year!

 

Thank you


The doctors and staff would all like to say thank you to everyone that kindly gave the surgery a gift at Christmas, we can safely say that all the chocolates and biscuits were very much enjoyed!

 

New Appointment-

Superintendent Pharmacist


We are delighted to welcome Eva Burditt who joined the pharmacy team on 18th January as the Superintendent Pharmacist.


Over the next few months she will be working with the pharmacy team, looking at introducing new systems and offering more services.


Suggestions/Feedback


We have introduced a 'suggestion box' in the waiting room and would be pleased to receive any constructive suggestions, or feedback, that can considered in order to help the surgery improve their service.

December News!

 

Reminder to Order prescriptions before the Christmas/New Year period

Please can we ask that you order your repeat prescriptions in good time before and during the Christmas/New Year period, to allow us plenty of time to order stock in and process the request.

 

Please do not order double amounts unless you are going away.

 

Christmas/New Year Closure

The surgery and pharmacy will be closed on the following days:

 

Christmas Day      –        Friday    26th December 2015

Bank holiday         -        Monday  28th December 2015

New Years day      -        Frida      1st January 2016

Students and Registrars

Over Surgery are continuing to support and teach students and GP registrars.

We would like to thank everyone who helped by speaking with the student doctors who were allocated to our surgery this term.

They learn ‘on the job’ and come to general practice to refine their listening and examination skills and treatment of conditions.

There will be break in teaching now until February 2016.

We are delighted to announce that Dr Kate Lowery has completed her GP training and is now taking maternity leave.

 

Travel

Please note that ideally we require 8 weeks’ notice of your intention to travel.

In order to vaccinate you before you travel the nurses require time to assess your travel form and book you an appointment.  For families this can require up to 80 minutes.

If you advise us within 6 weeks then we may be unable to accommodate you with an appointment and you will be advised to find an alternative service such as The Travel Clinic in Cambridge.

 

Patient Group

We would like to encourage our patients to join the surgery patient group. 

We hold meetings for about an hour 4 times a year to discuss the surgery,  look at services and discuss improvements.  These are attended by the patients, Lorna Gardiner (Practice Manager), Dr Gillard and a practice nurse.

Please let reception know if you would be interested in joining us.

We would like to wish all our

patients a

Happy Christmas

Over Surgery News - November 2015

 

 

 

 

FLU Vaccination - REMINDER

The influenza vaccination is offered to all those aged 65 and over and those considered in an ‘at risk’ group, including carers.  If you are unsure whether you are eligible please ask at reception.

Please phone the surgery to book an appointment

 

When to use your local pharmacy…..

All common conditions can be treated with a medication that is available to buy over the counter from Over pharmacy, such as:

coughs, colds, sore throats, hayfever, allergies, skin rashes, upset stomach, diarrhoea, constipation, colic, piles, headache/migraine, toothache, eczema, threadworm, lice, scabies, athletes foot, cold sores, ringworm, fungal nail infections, conjunctivitis

Antibiotics do not work against infections such as coughs and colds caused by viruses.  Viral infections are much more common than bacterial infections.

Open Evening

We are aware that there has been a few new faces and we would like to invite you to join us at an open evening so that we can introduce you to Lorna Gardiner (Practice Manager), Dr Davis, Dr Gillard, Dr Maddison and Dr Needs. 

Patient Group

We would also like to encourage our patients to join the surgery patient group.  We hold meetings for about an hour 4 times a year to discuss the surgery, look at services and discuss improvements.  These are attended by the patients, Lorna Gardiner (Practice Manager), Dr Gillard and a practice nurse.

 

Please let reception know if you would be interested in joining us.

 

Surgery Closure afternoon

Please note that the surgery will be closed on:

 

Thursday 26th November between 1pm – 6pm

 

Should you require medical assistance during this time that cannot wait until the surgery re-opens please call the:

 

Out of Hours Service on ‘111’

Over Surgery News August 2015

 

 

Staff Changes

I am delighted to announce that I have taken on the role of Practice Manager for Over Surgery, I am also the Practice Manager for Swavesey Surgery and have been there for three years. 

Lorna Gardiner

 

FLU Vaccination

The influenza vaccination is offered to all those aged 65 and over and those considered in an ‘at risk’ group, including carers.  If you are unsure whether you are eligible please ask at reception.

We will be holding a Saturday morning flu clinic on:

Saturday 10th October

 please phone the surgery to book an appointment

 

Childhood Flu

The flu nasal vaccine is going to be available for 2, 3 and 4 year olds from the end of October.  A letter will be sent to the parents/guardians of all eligible children inviting them to make an appointment.

 

Meningococcal ACWY Vaccination

Public Health England have identified a continuing increase in the MenW disease in England and Wales since 2009.  To reduce the rapid increase in this disease a vaccination programme has been implemented.  This vaccine will also provide protection against meningococcal types A, C and Y.

Those in the 2014/15 school year 13 have been assessed as the priority cohort for vaccination, therefore this is actively being offered to those who are aged 18 years on 31st August 2015.

Letters will be sent to all those eligible inviting them to make an appointment.

Those aged between 19-25 are also eligible to receive this vaccine and it is recommended for those attending university/further education for the first time. Please book an appointment with the practice nurse.

 

 

Meningococcal B Infant vaccination

The MenB vaccination is a new three dose programme for babies aged two, four and 12-13 months of age and will be offered routinely at your child’s immunisation appointments.

The meningococcal disease is more common in children under five years, with a higher number of cases in babies under 12 months of age and peak incidence at five months, therefore the two doses at two and four months constitute the ‘primary course’ required to ensure optimum protection for babies ahead of peak incidence at five months.  The third dose at 12-13 months provides longer term protection.

 

Arriving late for appointments

We try to make every effort to keep our appointments to time, although there are times when this is not always achievable due to unforeseen circumstances or emergencies.

We would kindly ask you to appreciate that it may not be possible for the GP or nurse to see you if you arrive late for your appointment and you may have to wait until the end of the surgery or be asked to re-book another appointment.

Surgery Closure afternoon

Please note that the surgery will be closed on:

 Thursday 17th September between 1pm – 6pm.

Should you require medical assistance during this time that cannot wait until the surgery re-opens please call the:

 Out of Hours Service on ‘111’

September 2014 Newsletter

Doctor Retirements

We are sad to have to report that both Doctor Fiona Waters and Dr Larry Amure are retiring from General Practice at the end of this year after a combined total of 50 years service here to the people of Over and surrounding villages.  Dr Waters was one of the two founding partners here at Over Surgery, and worked at Swavesey for some years prior to that, with Dr Amure joining us in 1991.  They will both be sorely missed by staff and patients alike.  We’re sure you will all join with us in wishing them all the very best for a long and happy retirement.

 

Flu Campaign

Do you have one of these chronic conditions?

  • respiratory disease (including Asthma that requires continuous or repeated use of inhaler)
  • heart disease
  • renal disease
  • liver disease
  • neurological disease
  • diabetes
  • immunosuppression

If you fall into one of these groups and caught flu, the consequences would be much more severe for you, so please call the surgery for an appointment for your jab.  We have some early morning appointments so you can do this on the way to work…

 

Repeat Prescriptions

Please give us at least 2 working days notice between ordering your repeat medication and coming into the Pharmacy to collect it.  After you have requested the medicine a GP has to approve the prescription, we then may need to order the drugs from our suppliers, and then your prescription needs to be dispensed and checked by the pharmacist.  If you don’t give us this much notice then your medicine may not be ready when you need it.

 

Appointments after Hospital

If you need to make a GP appointment to discuss the results of a hospital appointment, please check with reception that we have received the hospital discharge letter first.  Sometimes patients make these appointments but the letter has not arrived in time which wastes both your and the GP’s time.

 

Patient Donations to our Equipment Fund

Once again we would like to express our thanks for the generosity of our patients; a recent donation received in memory of a relative who was cared for here at the Surgery will allow us to purchase an ambulatory 24 hour blood pressure machine and a paediatric oximeter; both these medical devices will improve our ability to care for our patients.  Thank you!

June 2014 Newsletter

Funding Cuts

 

The government have decided to reduce the amount the surgery is given to provide its services.   These cuts will affect different surgeries by differing amounts, but they have a substantial effect on us.  After 7 years the change will be fully implemented and our annual income will have reduced by £108,500 a year.

 

What Can We Do?

We know we have to do something.  If we want to carry on providing a safe effective service which is free at the point of care, we have to look at which services we are providing and how we are providing them.

 

We would very much welcome your views on the options we are thinking about (below), but please remember we have to do something, and the size of the cuts means we may have to do most of these things. 


1)     train our nurses to take on more work currently done by GP’s, reducing the number of GP appointments available; waiting times for non-urgent GP appointments would be likely to go up

2)     introduce a “Doctor First”  GP telephone triage service – no face-to-face consultation without first speaking to a doctor on the phone

3)     stop providing services not included in our NHS contract.  Alternatives would need to be commissioned by the NHS, but we would have no control over where and how those services were provided.  For example

  • ear syringing
  • blood tests (other than routine testing which would continue)
  • compression bandaging

4)     merger with other local practice(s), either consolidating premises onto fewer sites, or retaining existing premises

 

What Can You Do?

 

Be aware that money in the NHS is very short, and that it comes from all of our taxes.

 

Take responsibility for your own health – stop smoking, moderate your drinking, take regular exercise, lose weight.  Doing these things will have a substantial positive impact on your health.  The surgery can provide specialist support in all these areas, ask reception for an appointment.

 

Use the appropriate service at the right time – coughs colds and sore throats tend to get better by themselves without seeing a doctor: don’t make an appointment unless it’s necessary.

 

If you are asked to switch medication to a generic (cheaper) brand, try it; one form of a drug might cost £5.00 a month, another £150.  The alternate medication will be safe and effective.

 

Understand that you may not be able to have some treatments on the NHS – eg some cosmetic procedures, harmless skin lesions, hospital referrals which your GP feels are unnecessary.

 

We have already discussed these issues with our Patient Group who you can contact via the surgery or click here.  If you would like to let local MP Sir James Paice, prospective Conservative parliamentary candidate Lucy Frazer, or NHS England know your views, please head your correspondence “MPIG / PMS cuts”.

November 2013 Newsletter

Pneumonia Vaccinations

Most people know about our annual flu immunisation program, but not as many know that the NHS also recommend that over 65’s and those with certain medical conditions should be vaccinated against the virus that causes Pneumonia.  In Britain up to 6,000 cases of pneumococcal disease are still reported each year; this debilitating group of illnesses include infection of the blood, middle ear infection and bacterial meningitis, as well as pneumonia itself.

If you are eligible we can vaccinate you here in the surgery.  The vaccination does NOT need to be repeated each year; one vaccination lasts for life.  The medical conditions which mean you are eligible are:

  • Asplenic/spleen disfunction
  • Respiratory, heart, liver, and kidney disease,
  • Diabetes, immunosupressed,
  • Cochlear implant, cerebrospinal fluid leaks

Over Surgery Website www.oversurgery.nhs.uk

…did you know you can use our website to

 

 

 

  • register as a new patient
  • order your repeat medication
  • book appointments online 
  • find out about the different clinical services we provide
  • obtain the opening hours of the surgery and pharmacy
  • access lots of health related information
  • give us feedback about the surgery / pharmacy

Changes to Pharmacy Opening Hours

With effect from 2 December the pharmacy is opening earlier (from 08:30 every weekday) and closing earlier (at 18:00 every weekday except Wednesday, when we close at 14:30).  This aligns the pharmacy opening hours more closely with the surgery times.

Introduction of 111 Service

From 12th November, please dial 111 to access emergency NHS GP services when the surgery is closed.  111 replaces the Urgent Care Cambridgeshire out of hours service.

 

Xmas / New Year Opening

Surgery:  we’ll be closed Xmas Day, Boxing Day, and New Years Day (in an emergency the normal out of hours arrangements will apply).  We’re also closing New Years Eve afternoon, when in an emergency our patients can call Willingham Surgery.

Pharmacy: closed Xmas Day, Boxing Day, and New Years Day otherwise normal opening hours

Sep 2013 Newsletter

Check in Screen

Our touch screen to let you check in without queuing has been installed in the waiting room.

Flu Campaign

By the time you read this we will have received our supply of flu vaccinations; this year in addition to over 65’s and those people in the “at-risk” groups we can also offer the vaccine to 2 – 3 year olds.  Our Saturday flu clinics are on 5th and 19th October but if you have missed these don’t worry – if you fall into one or other of these groups or patients just ring reception and ask for an appointment.

We usually get a very good take up rate amongst the over 65’s but struggle to vaccinate all those people in the at-risk groups. These include pregnant women and people who suffer from any of the following chronic diseases:

  • respiratory disease (and Asthma that requires continuous or repeated use of inhaled systemic steroids or with previous exacerbations requiring hospital admission)
  • heart disease
  • renal disease
  • liver disease
  • neurological disease
  • diabetes
  • immunosuppression

If you fall into one of these groups please call the surgery for an appointment for your jab.

Repeat Prescriptions

Please give us at least 2 working days notice between ordering your repeat medication and coming into the Pharmacy to collect it.  After you have requested the medicine a GP has to approve the prescription, we then may need to order the drugs from our suppliers, and then your prescription needs to be dispensed and checked by the pharmacist.  If you don’t give us this much notice then your medicine may not be ready when you need it.

Building Work

We have nearly completed opening up access to an upstairs room which will become the Practice Manager’s office, freeing up his current room to become the Nurses consulting room.  This will allow us to increase the number of clinical consultations we can undertake and the new Nurses room will be much easier to access particularly for parents with buggies or patients in wheelchairs. 

Postage Stamps & Mobile Top-Up service

We now have 1st and 2nd class postage stamps for sale in the Pharmacy, and we can also charge mobile phone top-ups to your credit or debit card.  Call in and see our friendly Pharmacy team and remember if you can’t see something you need – ask and we can order it in for you.

August 12 Newsletter

Flu Immunisation – Winter 2012/13

As in previous years, the NHS are again funding flu jabs for the over 65’s, pregnant women and those with one of a number of serious medical conditions.  We will aim to complete the majority of the immunisations during a Saturday morning flu clinic in October, date tbc. 

This year we will also able to offer immunisations to people who are not entitled to an NHS flu jab but who feel they would benefit – there will be a small charge payable in the pharmacy for this service, and the service will be available from October.

 

AAA Screening

The NHS Abdominal Aortic Aneurysm (AAA) Screening Programme is being introduced across England after evidence showed it could reduce deaths from ruptured aortic aneurysms through early detection, appropriate monitoring and treatment.  An AAA is an enlargement of the main blood vessel in the body which carries blood from the heart to the main organs and the legs. If it gets too big it can rupture and cause death.

All men in their 65th year will be invited to have a quick and painless ultrasound scan of their abdomens, however men over the age of 65 can ask for screening if they wish.  Results are given out by the screening technician doing the scan and could save your life.  The scan is available free and is carried out in the surgery.

Please contact 01223 256909 for more information or to be sent a self referral pack.  Further information is also available at the AAA screening website http://aaa.screening.nhs.uk/.

 

Repeat Medication Requests

Now that our new surgery computer system is installed, we have been able to improve our online repeat prescription request service.  The new version is very easy to use – it has a list of all your repeat medication so you just have to tick the ones you need.  It is also our preferred method of requesting your medicines - it makes our lives much easier at this end – so if you could switch from using the answerphone, fax or postbox to using this online service you would be doing us a favour too!

All you need to do to sign up for this service is ask for an online User Name and Password from reception the next time that you are in the surgery, and then follow the link from the “Order Repeat Medication” page on our website www.oversurgery.nhs.uk

Please note we cannot give your User Name and Password to anyone other than you, so everyone in your family wanting to use this service will need to come into the surgery.  This is primarily because the service may be extended in future to allow you to view your medical history; this approach helps us ensure that we maintain patient confidentiality.

 

New Doctor at the Surgery

We're pleased to say that Over Surgery is now a Training Practice, and from August 2012 to January 2013 Dr Dharani Yerrakalva will be joining us as our first GP Registrar.  GP Registrars are fully qualified Doctors, but are required to spend a year with GP's who are also qualified as trainers before going into practice on their own. 

As a Practice we believe that teaching and training are important to bring on the next generation of Doctors.  It also helps to keep us (and our patients!) on our toes, with new ideas from training and from hospital medicine.  We hope you will treat our Registrars as an additional service that we can provide to you.

Dharani trained to be a Doctor at Imperial College, and has moved down to Cambridgeshire from Sheffield.  She is doing academic research at Addenbrookes as well as working here at the Surgery.  Her hobbies include running, cricket, badminton and pretty much any sport!

June 2012 Newsletter

Cold Caller

One of our patients has drawn our attention to a company who cold called his elderly mother to try to sell her electrically operated beds and chairs, and told her that her details had been obtained “from the Over Surgery database”.  Please be aware that in no circumstances would we make patient details available to an organisation like this, or indeed anyone outside of the surgery other than for clinical purposes.

 

Repeat Medication Requests

Now that our new surgery computer system is installed, we have been able to improve our online repeat prescription request service.  The new version is very easy to use – it has a list of all your repeat medication so you just have to tick the ones you need.  It also makes our lives much easier at this end – so if you could switch from using the answerphone, fax or postbox to using this online service you would be doing us a favour too!

 

All you need to do to sign up for this service is ask for an online User Name and Password from reception the next time that you are in the surgery, and then follow the link from the “Order Repeat Medication” page on our website www.oversurgery.nhs.uk.

 

Text Messaging / Email

We are planning to start making more use of Text Messages and Email to communicate with you, for instance sending you reminders for some appointments, advising you that test results are back, asking you to call us to make a regular clinic appointment, etc. 

At the moment we have mobile phone numbers for about a third of our patients, and have email addresses for just a few patients – so please let us know your mobile phone number and email address next time you are in the surgery.  Thank you!

 

Pharmacy

Did you know that, apart from Wednesdays when it closes early, our pharmacy stays open till 6.30pm every weekday evening - and till 7pm on Tuesdays? And we stock plasters, nurofen / paracetamol, calpol, anti-histamines (hay fever), shampoo, deodorant etc etc as well as being able to dispense your prescriptions…

May 2012 Newsletter

 

Pharmacy Opening Times

Our new pharmacy opening times are as below:

Monday:        09:00 - 13:00, 14:00 - 18:30

Tuesday:       09:00 - 13:00, 14:00 - 19:00

Wednesday:   09:00 - 14:30

Thursday:      09:00 - 13:00, 14:00 - 18:30

Friday:          09:00 - 13:00, 14:00 - 18:30

All of our opening times are also shown on our website www.oversurgery.nhs.uk

 

Forthcoming Bank Holidays

Both the Surgery and Pharmacy will be closed on:

- Monday 4th June

- Tuesday 5th June

A list of local pharmacies that are opening on these dates will be displayed on our pharmacy window and can also be obtained by calling NHS Direct on 0845 46 47. 

When the surgery is closed…

- for minor ailments call NHS Direct on 0845 46 47

- phone Urgent Care Cambridgeshire for more urgent medical problems on 0330 123 9131

Action from March 2012 Patient Survey

The results of our recently completed Patient Survey are available in full on this website – click on Our Documents on the left hand side.  We have reviewed the survey results with our Patient Group and these are the actions we have agreed so far:

 

Waiting Times

 

Reception will always try to tell you when you book in if we are running late; sometimes this is unavoidable due to unexpected emergencies, and we will try to inform you if this happens. 

 

Our standard nurse and doctor appointments are for 10 minutes only; this is really only enough time to deal with one medical problem properly, but quite often our patients come to see the doctor or nurse with several problems, or ask us to squeeze another family member in.  This usually means that consultations overrun their scheduled finish time and is unfair to other patients who because of this are made to wait for their appointment. 

 

It would help if patients could please try to avoid doing this, or discuss booking a double appointment with our receptionists, or be understanding if we ask you to book a further appointment to deal with medical matters in full detail, that would help us keep waiting times to a minimum.

 

Telephone Consultations

 

The survey highlighted that Telephone Consultations were popular – we will discuss how we can make those easier for patients to use

 

Text Messaging

 

Over half of our patients approve of text messages as a way for us to communicate with you; once our new computer system is “bedded in” we will identify the ways in which we can start to use text messaging

April 2012 Newsletter

 

 

 

Over Surgery News

 

 

 

Did you know...

…that you can use our website at www.oversurgery.nhs.uk to

- order repeat prescriptions

- register as a new patient

- request holiday or business travel vaccinations

and more!

 

Forthcoming Bank Holidays

Both the Surgery and Pharmacy will be closed on:

- Monday 7th May

- Monday 4th June

- Tuesday 5th June

 

A list of local pharmacies that are opening on these dates will be displayed on our pharmacy window and can also be obtained by calling NHS Direct on 0845 46 47. 

 

When the surgery is closed…

- for minor ailments call NHS Direct on 0845 46 47

- phone Urgent Care Cambridgeshire for more urgent medical problems on 0330 123 9131

 

System Change

We are in the process of changing the computer system that we use in the surgery.  The new one should allow us to provide you with a significantly improved service – for example we will be able to send you text messages to remind you about appointments and tell you when test results are available. 

 

However during the changeover (23rd May to 28th May) we will have to run a slightly reduced service:

- we may ask you to ring back after 28th May to book non-urgent appointments

- some regular clinics eg diabetic will not run over this period

- we need to minimise the number of prescriptions we are dispensing - if you will run out over this period please put your repeat prescription requests in early.

 

Thanks in advance for your patience over this period!

 

Mobile Phone Numbers

Please go to www.oversurgery.nhs.uk or call us to update your current mobile phone number – we need phone numbers recorded for as many patients as possible so that we can use text messaging as another means of contacting you.

March 2012 Newsletter

 Daffs

 

 

 Over Surgery News

Daffs

 

Travel Vaccinations

 

If you’re travelling abroad on holiday or business, please complete our travel vaccination form at least 6-8 weeks before you travel.  The form is available online at www.oversurgery.nhs.uk or pick up a paper copy from reception.  This gives us time to identify the vaccinations you need, and administer them – some vaccinations require a course of more than one injection, while others can take some time to arrive after being ordered. 

 

There have been recent outbreaks of serious disease in some popular destinations, so just because you haven’t needed vaccinations in the past for a country doesn’t mean you won’t need them now.

 

Patient Group

We have had a good response to our patient survey which has now closed.  Thank you to those patients who took the time to complete this.  We got around 100 responses and are collating the results which will be published on our website shortly.  Our Patient Group will meet again towards the end of April to identify the areas where we can improve, and agree actions.  We will publish these in local village newsletters and on the website.

 

Help to Stop Smoking

If you smoke but would love to stop, there’s help available from the surgery.  Carole our lovely Smoking Advisor runs a quit smoking service that can give you the help and support you need to quit for good – bear in mind that you’re 4 times as likely to succeed with this support than trying to stop on your own. 

 

It’s a good idea to tell all your family and friends what you’re doing – and ask for their support.  Also think about how you will avoid the places and people that make you want to smoke, in particular make sure that inside your home will be a smoke-free area.  At the initial appointment with Carole you will agree a Quit Date and discuss the best approach to help you quit.  You can be prescribed patches and gum on the NHS, and will receive advice and support in the run-up to your quit date.  We will then book you in for a follow-up appointment after 4 weeks to check your progress.

 

So - if you’re determined to quit, why not book an initial appointment with Carole on 01954 231550?

 

Mobile Phone Numbers

Please go to www.oversurgery.nhs.uk or call us to update your current mobile phone number – we need phone numbers recorded for as many patients as possible so that we can use text messaging as another means of contacting you.

 

 

February 2012 - Newsletter

  Winter

 

 

Over Surgery News

 

 Winter

 

Pharmacy News

As many of you will have noticed our new pharmacy is now open, and at the start of January the majority of our dispensing patients became pharmacy patients.  Although this change makes no difference to you the patient, it has meant a lot of disruption in the pharmacy.  As a result our normal levels of service did suffer, and we would ask all our customers to accept our apologies for that. 

 

We are asking patients ordering repeat prescriptions to leave between 2-3 working days before coming in to collect their medicine, and for those waiting for drugs newly prescribed by the doctor to bear with us as there may be a longer than usual wait.  We are continuing to work hard to improve these wait times further, and have taken on a new member of staff to help with the increased workload.

 

For those who don’t know, we can now dispense NHS prescriptions to anyone regardless of whether or not they are a patient here – and also have a wide range of other items on sale with lots of special offers – tissues, toiletries, toothpaste, cough medicine…  If you would like us to stock something we don’t currently hold, please ask one of the staff. 

 

The Pharmacy is open until 6.30pm every day except on Wednesdays, and until 7pm on Tuesdays – and we accept credit and debit cards, and do cashback.

 

Patient Group

Three of our patients have kindly agreed to take part in a trial of a new patient group for the surgery.  One of the group’s first actions was to formulate and conduct a survey of our patients’ opinion of the surgery; there are now survey forms to complete in the waiting room, or you can do the survey online at www.oversurgery.nhs.uk.  We would like to get feedback from as many patients as possible, so do please use one of these methods to let us know what you think.

 

Mobile Phone Numbers

Please go to www.oversurgery.nhs.uk or call us to update your current mobile phone number – we need phone numbers recorded for as many patients as possible so that we can use text messaging as another means of contacting you.

 

Cancelling Appointments

If you are unable to attend your appointment please remember to let us know so that it can be offered to another patient – visit www.oversurgery.nhs.uk or call reception on 01954 231550.

 

November 2011 - Newsletter

 Leaves

 

 

Over Surgery News

 

 Leaves

 

 Choose Well

If you become unwell or are injured - make sure you choose the right NHS service to make sure you get the best treatment.

http://www.choosewell.org.uk/

 

Here in the surgery we can deal with

  • cuts
  • bruises
  • minor dislocations
  • burns and scalds
  • bites
  • falls
  • whiplash / minor RTA injuries

Accident and Emergency at Addenbrookes and Hinchingbrooke is

  • only for genuine emergencies
  • for people with serious injuries or serious illnesses,
  • which require emergency treatment
     

 

Mobile Phone Numbers

Please go to www.oversurgery.nhs.uk or call us to update your current mobile phone number – we need phone numbers recorded for as many patients as possible so that we can use text messaging as another means of contacting you.

 

Cancelling Appointments

If you are unable to attend your appointment please remember to let us know so that it can be offered to another patient – visit www.oversurgery.nhs.uk or call reception on 01954 231550.

 

Flu 2011/12

Have you had your flu jab this year?  If not please bear in mind that…

 

-         influenza is a serious illness, particularly if elderly, ill or pregnant

-         the vaccine is completely safe

-         the vaccine doesn’t contain the live virus, so it can’t give you the flu

-         the effect of the jab only lasts for one year

 

Give us a ring on 01954 231550 & we can check your entitlement for a free vaccination.

 

Pharmacy News

Our new pharmacy extension should be open for business on Monday 28 November.  We will have a larger stock of over the counter medicines, and we also now have a credit / debit card machine and can do cashback.  Wew can dispense anyone’s prescriptions now whether a patient here or not - come and pay us a visit!

August 2011 - Newsletter

 

Sunshine The Surgery Sunshine

 

 

Flu Jab

If you fall into one of the following groups you will be eligible for a free Flu jab; clinics will be held in late September / early October, actual dates to be confirmed nearer the time (lookout for posters or ask at reception):

  • anyone aged 65 or over
  • pregnant women
  • people with a serious medical condition such as
    • chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis;
    • a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
    • chronic heart disease, such as heart failure;
    • chronic kidney disease at stage 3, 4 or 5;
    • chronic liver disease;
    • chronic neurological disease, such as Parkinson's disease or motor neurone disease;
    • diabetes

 

Pharmacy Progress

If you have visited the surgery recently you will not have failed to notice the progress that Nick Uttridge our builder is making on the pharmacy extension.  The shell of the building is now complete, and we are on track to open sometime in early November.  Please do accept our apologies for any inconvenience caused to you while these works are in progress.

 

We are sure that the pharmacy once opened will be a great facility for Over and the surrounding area.  It will allow us to dispense prescription medicines to all of our patients and anyone else, regardless of where they live, and also to provide a good selection of over-the-counter products.

 

Carers Support

We are working with Cambridgeshire County Council to identify those of our patients who care for others - be it friend, neighbour or relative - and ensure that they are aware of the various kinds of support that is available to them.  If you care for someone, please ask our Receptionist for a short form to fill in – the County Council will then arrange for an assessment of your needs to be carried out and appropriate support arranged.

 

Cancelling Appointments

If you are unable to attend your appointment please remember to let us know so that it can be offered to another patient – please call reception on 01954 231550. 

 

In July we had 234 patients who failed to attend a booked appointment – this was getting on for 1 in 7 of all appointments and means that other patients experience more of a delay in seeing the doctor or nurse than necessary.

July 2011 - Newsletter

 

Medical Research

The practice has started working with an NHS organisation called the Primary Care Research Network (PCRN).  The PCRN do medical research in areas where GP’s have a major involvement, for example disease prevention, health promotion, and screening & early diagnosis, as well as the management of long term conditions, such as arthritis and heart disease.  Currently we are supporting a study involving patients with Type 2 Diabetes.

 

 

We may contact asking whether you would be prepared to get involved in a study with the PCRN.

 

 

Will you need Holiday Vaccinations?

A reminder about holiday vaccinations.  If you are going abroad this year and are not sure whether you need vaccinations, please fill in a form, but at least 8 weeks before you plan to travel please.  You can download the form via the "Our Documents" link on the left, fill it in and email it back to admin.oversurgery@nhs.net.

 

 

We will then assess which vaccinations you need and make sure we have the appropriate ones in stock for you in plenty of time for your trip.

 

 

Repeat Prescriptions – 2 days working days notice please

Please give us at least 2 working days notice in order to get your repeat prescriptions ready for you.  If for whatever reason you don’t give us this amount of notice then please don’t get annoyed with our very busy dispensary team if they are unable to help you immediately.

 

 

Carers Support

The surgery is working with Cambridgeshire County Council to identify those of our patients who care for others - be it friend, neighbour or relative - and ensure that they are aware of the various kinds of support that is available to them.  If you care for someone, please ask our Receptionist for a short form to fill in.

 

 

We have stocks of a Carer Support Directory to give to carers – this details the different kinds of support that are available – again please ask at Reception.

 

 

Pharmacy News

By the time you are reading this building work should have started on the extension to our current dispensary needed to accommodate our new Pharmacy.  It will give us the space we need to keep more medicines and over the counter products in stock, and will also include a new consulting room so that our pharmacists can give you medicines advice.  While our current dispensary can only be used by our patients, the pharmacy will be open for anyone to use.

 

 

The building work will inevitably cause some disruption to patients and staff at the surgery so please bear with us over this period.  We expect the building work to be completed by the end of October.

 

 

Missed appointments

If you are unable to attend your appointment please remember to let us know so that it can be offered to another patient – please call reception on 01954 231550.

 

 

Contacting you

Sometimes we need to get in touch with you, and it’s really helpful if we have up to date contact details for you.  Please let us know of any changes, particularly to your mobile number… thank you!

Our New Website

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