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   Over Surgery & Pharmacy       

         1 Drings Close, Over, Cambridge, CB24 5NZ

         Phone: 01954 231550   |   Fax: 01954 231573

         Full Contact Details

Patient Survey October 2016

 

To view a copy of the patient survey please click here

 

To view a copy of the results from the survey please click here

  • The patient survey was available from 24th October for three weeks

  • 2.73% of registered patients completed the survey

  • The results from the patient survey were reviewed by the patient group at a meeting held on 19th November 2016
  • The results from the survey and the minutes of the meeting were also sent to the virtual patient group members to review and for their comment prior to final issue
  • All patients that left their contact details were telephoned by Lorna Gardiner, Practice Manager
Action Plan Agreed
 
  • Being seen on time – Agreed to display a poster advising patients that if they have not been seen within 15 minutes of their booked appointment time to ask at reception.
  • The partners have reviewed the 10 minute appointment time and considered increasing this to 12 minutes per patient but are going to monitor this and review again in the new year.
  • Where patients have indicated ‘no’ on the survey it was agreed to ask for reasons on next years’ patient survey i.e. were you offered a routine appointment within 7 days – answer ‘no’ but realise that without a reason this cannot be addressed.
  • WIFI access requested – this is being implemented next year.
  • Lack of nurses appointments – the complex wound care service has been terminated with the CCG - this has now freed up 1-2 hours of nursing time per day.  We understand that the CCG have contracted the community nursing team to carry out this service.
  • 

 

Pharmacy/Dispensary Survey

 

There is a separate survey which is still running for the pharmacy and dispensary, if you would like to complete a pharmacy/dispensary survey please click here to download a copy, or alternatively there are copies available in the pharmacy.

 

Some feedback however was provided in the surgery patient survey above and the following actions are already being taken.

 

Pharmacy Update

Eva and her team having been listening to your comments and reviewing your feedback.  

 

You said, we did….! 

  • We reviewed and improved processes
  • Implemented official order forms to order medications when you haven’t got your repeat slip
  • Record what you have ordered each month by the repeat ordering service to ensure you receive the medications that you require
  • Have weekly staff meetings to discuss what went well and what didn’t!
  • Employed two more members of staff, and Liz (trainee dispenser) and Christina (dispenser)

 

 

 

 

 

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